FAQ – Frequently Asked Questions
1. What is SerendibStore.lk?
SerendibStore.lk is Srilanka’s upcoming Online Gadget Store with awesome deals. At SerendibStore.lk, we pride ourselves in offering the best prices online in Srilanka for various types of gadgets ranging from Insect Killers, Voltage Stabilizers, Voltage Step Down Converters, Wireless & Wired Microphones, Smart Home Gadgets etc.. Visit Our Store to see our whole range.
2. Why should I choose SerendibStore.lk?
SerendibStore.lk Online Shopping Community comprises of hundreds on products with genuine customers completing transactions every day. Products found on SerendibStore.lk are directly imported bringing in wide variety of products offering the best price in the market along with warranty.
3. How do I order from SerendibStore.lk ?
Select Product —> Click “Add To Cart” —> Fill in Details —> Choose Payment Option —> Get in Delivered
4. When will I get my product after I place an order?
After you place your order, you will receive a confirmation email. Our Customer Service Team will contact you re-confirming your order and setting a delivery date according to your convenience. You can always contact our Customer Service Team by clicking here.
5. How much do I pay for Delivery?
We are partnered with Simplex Courier Service for the delivery of our products. Delivery chargers depend on the weight and place of delivery. The delivery ranges from Rs.250 onwards. Please call our customer service number to know the exact cost of the Delivery.
6. Can I pick up my item after I order it?
Yes. SerendibStore.lk encourages you to pick up the item for the following reasons:
- It is for free. You don’t have to pay for delivery
- It is quick. Contact the seller and ask him when you can come along and pick up.
7. How do I make payment?
Cash on Delivery or Bank Transfer
8. Is there warranty on the products ?
Yes, Serendib Store offers 6 months warranty on all the products for Manufacturing defects.
9. What about repairs after Warranty ?
At Serendib, After the completion of the warranty, We offer aftersales service to our customers.